apte@methode-apte.com | Tél : +33 (0)6 13 04 14 12

Relieve your organisation

Yours Needs

In a growth phase :

  • Improve the visible quality by clients (impact on satisfaction).
  • Optimise work conditions: discharge some employees and improve work conditions
  • Rely on an important project (such as a merge, or the implementation of a new information system) to question the organisation and think out new operating modes.
  • Structure the organisation in a fast-growing phase.
In a decrease phase: identify potential to reduce staff expenses.

Our answer

The study of organisations is complex and sensitive:

  • The organisations are unstable and proteans (they vary under many parameters).
  • Dealing with human activities, it often triggers sensitive reactions such as resistance to change, susceptibility.
  • Analysis data are intangible, hardly observable and quantifiable (often based on declarative statements).

 

In this context, do better with less means to:

  • Make the staff conscious of the importance of focusing on activities with added value perceived by customers.
  • Help them in gaining efficience in their activities by differentiating what is useful from what is useless.
  • Involve them: make them be the actors of the change by promoting new solutions that they will have defined themselves.

 

Ours results

Cultural products distribution company

  • Reorganisation of the salesforce (new sectorisation, portfolio balance, good practices implementation) triggering an increase of the commercial performance.
  • Simplification of the management process of unsold products with immediate effects on quality and delays.
  • 50% time saving of the after sales department staff time that was re-allocated to the improvement of the quality and delay of answers to customer requests.

 

Industrial company:

  • Significant decrease of 20% staff expenses of support functions with no impact on the provided services.

 

Insurance company, bank:

  • Activity transfer from the headquarter to the salesforce (closer to customers).
  • Decrease in administrative tasks of the salesforce to increase their actual commercial time

 

Your needs / Our answers

Customer Testimonials:

ALLIANZ
"The 'just necessary' approach allows for optimizing costs and service quality. Carrying out an APTE intervention requires a minimum amount of time to train teams and overcome objections."

Méthode APTE® - 11 rue Hanneloup 49100 Angers - Tél : +33 (0)6 13 04 14 12 - apte@methode-apte.com